LEGAL REFERENCE

How we keep your account safe

Your privacy matters to us. We've built our privacy policy to show exactly how we handle your personal data, payment information and account activity on rekor11. Everything you...

Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesIndonesia-Focused
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rekor11 How we keep your account safe

Privacy policy scope and jurisdiction

rekor11 operates its gaming and sportsbook services in supported regions where local law permits. Your personal data — including login credentials, contact information, transaction history and gaming behaviour — is collected, stored and processed according to this policy and applicable data protection standards in Indonesia. We use industry-standard encryption for all sensitive data. Payment information collected through DANA, OVO, GoPay and QRIS

integrations is handled separately by each payment provider under their own security protocols. We do not sell your data to third parties without your explicit consent, except where disclosure is required by law or necessary to complete your transactions.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

How to reach our privacy team

Email Support Contact our data protection team at [email protected] with...
Account Settings Log into your rekor11 account and visit Privacy...
Live Chat Our support team is available via live chat...
EDITORIAL CLARITY

What shapes our privacy approach

Encryption Standard

All data in transit and at rest uses 256-bit encryption. Payment data, login credentials and personal details are isolated from public systems.

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and fix vulnerabilities before they affect your account or data.

Limited Access

Only authorised staff with a business need can view your personal data. All access is logged and monitored for suspicious activity.

Data Retention

We keep your personal data only as long as necessary for your account, legal compliance or fraud prevention. You can request deletion anytime.

Third-Party Partners

Payment processors, hosting providers and analytics vendors sign data-processing agreements ensuring they meet our privacy and security standards.

Transparent Reporting

If a data breach occurs, we notify affected users and relevant authorities without unnecessary delay, per Indonesian data protection requirements.

Consistency across our policy pages

Terms of Service alignmentOur privacy policy works together with our Terms of Service to cover account creation, gaming rules and dispute resolution consistently.
Payment policy integrationDeposit and withdrawal processes are covered in our Payment Policy; privacy rules below handle how we store your DANA, OVO, GoPay and QRIS data.
Cookie disclosureOur Cookie Policy details how we use tracking pixels, session tokens and analytics. Your privacy choices in account settings override cookie defaults.
Affiliate data handlingIf you join rekor11 through a referral link, affiliate commission data is kept separate from your gaming history and never shared with the referrer.
Account closure protocolWhen you close your account, personal data is anonymised within 30 days except where law requires us to retain it for tax or fraud purposes.
Marketing preferencesYour email and SMS settings live in your account dashboard. Opting out of promotions never blocks transactional messages about deposits or withdrawals.
Children and minorsrekor11 is for users 21+ only. If we discover a minor's account, we suspend it, anonymise their data and do not process any transactions.
QUICK SIGNAL

What this privacy policy covers

01
Account Registration Data Your name, email, phone number and date of birth are stored securely and used only for account verification, support and legal compliance in Indonesia.
02
Gaming and Betting Records Your game history, bets placed, winnings and losses are logged for your account statements and our internal compliance audits. You can download them anytime.
03
Payment Information Security DANA, OVO, GoPay and QRIS transaction tokens are encrypted and never stored in full. Refunds and disputes are processed through the same secure channels.
04
Device and Location Tracking We log your IP address, device type and browser to detect fraud and unauthorised access attempts. This data helps us protect your account from compromise.
05
Communication Records Live chat, email and support tickets you send us are retained for 12 months to improve our service and resolve disputes fairly.
06
Cookie and Analytics Data We use cookies to remember your preferences, track lobby navigation and measure page performance. Opt out in your account settings without losing access.

Frequently asked about your privacy

We anonymise most personal data within 30 days of closure. Transaction records for DANA, OVO, GoPay and QRIS deposits are kept for 7 years per Indonesian tax law. You can request a data export before closing.

Yes. Log into your account, go to Privacy & Data settings and click Export My Data. We'll email you a complete file with your profile, game history, transactions and correspondence within 5 business days.

Only you and our authorised support and compliance staff can access your full gaming history. We never share it with advertisers, affiliates or other players unless you give written permission.

Yes. QRIS transactions are processed through encrypted channels and tokenised immediately. We never store your full QRIS identifier — only a secure reference tied to your account for future transactions.

We monitor for breaches 24/7. If one occurs, we notify affected users within 72 hours with details of what was compromised, steps we took, and free credit monitoring if needed.

Yes. Visit your account settings under Communication Preferences and toggle off promotional emails. Transactional emails about deposits, withdrawals and account alerts will still reach you.

No. We never sell personal data without your explicit consent. We share data only with payment processors, hosting providers and law enforcement when required by Indonesian law or court order.