LEGAL REFERENCE

Our Terms Shape Your Account

When you open an account with rekor11, you're joining a platform built around clear rules, fast payouts and payment methods that work for Indonesia. These terms cover how...

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rekor11 Our Terms Shape Your Account

Policy Foundation & Payment Context

rekor11 operates under the terms outlined here, applicable to accounts opened in supported Indonesian regions where local law permits. Our payment infrastructure supports DANA, OVO, GoPay and QRIS transfers, each with distinct processing windows and verification steps detailed in your account settings. All transactions are logged and reconciled daily. Disputes are handled through our support team within five business days. Account closure,

bonus forfeiture and fund recovery follow the sequence outlined in the sections below.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

How to Reach Us on Policy Questions

Live Chat Open the chat widget in the bottom-right corner...
Email Support Send policy questions to [email protected]. We reply within...
Account Settings Navigate to Settings > Legal & Policies to...
EDITORIAL CLARITY

Why These Terms Matter to You

Transparent Rules

Every term is written in plain language so you know exactly what happens when you deposit, play, withdraw or close your account. No hidden clauses.

Payment Protection

DANA, OVO, GoPay and QRIS transfers are encrypted end-to-end. Your account balance is held in segregated trust accounts audited quarterly by independent firms.

Dispute Resolution

If a transaction doesn't match your records, our compliance team investigates within five business days and issues a resolution or reversal with full documentation.

Account Closure Rights

You can close your account anytime. Remaining funds are returned to your original payment method within three business days, no questions asked.

Bonus Clarity

Every promotion running on rekor11 includes a terms card in your account showing playthrough requirements, expiry dates and withdrawal rules upfront.

Compliance Audits

Our terms are reviewed annually by external legal counsel and updated to reflect changes in Indonesian payment regulations and platform features.

How Our Terms Align Across Pages

Privacy PolicyCovers data collection and storage; cross-references payment methods listed here. Your DANA, OVO, GoPay and QRIS details are encrypted per our privacy standards.
Bonus TermsBonus pages detail playthrough and expiry; these terms define what happens if you breach bonus rules or close your account mid-promotion.
Responsible PlayOur account controls page lets you set Deposit references and session timers; these terms explain how limits are enforced and what happens if you exceed them.
Payment MethodsPayment pages show DANA, OVO, GoPay and QRIS logos and processing times; these terms define liability if a transfer fails or is delayed.
Account SecuritySecurity pages cover two-factor authentication and password rules; these terms outline what happens if your account is compromised and how we respond.
Withdrawal PolicyWithdrawal pages show step-by-step guides; these terms define minimum amounts, processing windows and what triggers a manual review hold.
Support ChannelsSupport pages list chat, email and phone; these terms define response times, escalation paths and how disputes are logged and resolved.
QUICK SIGNAL

What Defines Our Policy Approach

01
Account Ownership Your account is yours alone. We don't share your data with third parties except payment processors and compliance authorities where local law requires it.
02
Fund Segregation Player funds are held separately from operational accounts in trust. If rekor11 faces financial difficulty, your balance is protected and returned in full.
03
Transaction Logging Every deposit, wager and withdrawal is timestamped and logged. You can download your full transaction history from your account dashboard anytime.
04
Dispute Handling If you report a missing transaction or unauthorized activity, we investigate within five business days and provide written findings with supporting evidence.
05
Bonus Forfeiture Rules If you close your account with an active bonus, the bonus is forfeited but your deposited funds remain yours. Winnings from bonus play are subject to playthrough.
06
Withdrawal Holds Large withdrawals or unusual patterns may trigger a 24-hour manual review. We'll contact you via email or chat to confirm the request before processing.

Frequently Asked Questions About Our Terms

Yes. You can close your account anytime from Settings > Account. Any remaining balance is returned to your original payment method—DANA, OVO, GoPay or QRIS—within three business days. Active bonuses are forfeited but your deposited funds are always yours.

Report it through chat or email to [email protected]. Our compliance team investigates within five business days, reviews transaction logs and payment processor records, then sends you a written resolution with full documentation and any reversal or correction applied.

Yes. All payment details are encrypted end-to-end and stored in PCI-compliant vaults. We never store full card numbers or bank credentials. Payment processors handle the actual transfer; we only see confirmation codes and amounts.

Large withdrawals, unusual patterns or first-time requests may trigger a 24-hour manual review. We'll contact you via email or chat to confirm. This protects your account from unauthorized access and ensures compliance with local payment regulations.

No. These terms apply to all accounts. However, you can close your account anytime if you disagree. We update terms annually and notify you via email 30 days before changes take effect. Continued use means you accept the new terms.

Your funds are held in segregated trust accounts separate from operational funds. If rekor11 ceases operations, your balance is returned to your original payment method within 30 days, as required by Indonesian payment regulations.

Each bonus includes a playthrough card showing the multiplier and expiry date. For example, a 5x playthrough means you must wager the bonus amount five times before withdrawing winnings. These terms define what happens if you close your account mid-playthrough.